Frequently asked questions

When you attempt to register and encounter an error message stating, 'Email Already Exists', it simply indicates that you are already registered and do not need to re-register. Instead, you can log in to update your profile and upload your documents.

When you attemp to login and you are redirected to a page that says, 'Account Validation', it simply means that your account is still under validation process. An email confirmation will be sent to you once your account has been approved.

You can start with the language training after finishing the beginner course and after complying with the requirements being asked by your Recruitment Agency.

You can send an email to and our dedicated team will help you log in to Moodle or access the beginner course so you can start with your self-studies.

You can usually find this from the Google group mailing list/inbox you are part of. Otherwise, log in to your learning platform and from the course you have, it usually shows your group number there as well. If you are still unsure and can’t figure it out, just email and they’ll let you know.
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